Patrick Auto Body & Collision takes pride in being the cleanest and most thorough collision center within Chicagoland; with 2 locations in Schaumburg and Naperville. When you bring your vehicle to us, you are treated like family and we will go above and beyond for you and your vehicle. Take a look at the surveys that real customers have completed for us after their collision repairs below. 

If you have any questions, please contact us by simply submitting an inquiry or calling our Schaumburg location at 888-314-9807 or our Naperville location at 888-310-9828.


Customer Survey #1


  1. On a scale of 1-10, with 1 being lowest and 10 being highest, how would you rate your satisfaction with Patrick BMW Collision Repair quality?
    10 - Excellent service!!

  2. On a scale of 1-10, with 1 being lowest and 10 being highest, how would you rate your satisfaction with the customer service you received from Patrick BMW Collision?
    10

  3. Was your vehicle ready when promised or early?
    Yes

  4. Did Patrick BMW Collision keep you informed during the entire process?
    Yes

  5. On a scale of 1-10, with 1 being lowest and 10 being highest, how would you rate your satisfaction with the cleanliness of the vehicle when it was returned to you by Patrick BMW Collision?
    10

  6. On a scale of 1-10, with 1 being unlikely and 10 being very likely, how likely is it that you would recommend Patrick BMW Collision to a friend or colleague?
    10

  7. After the repair, was it necessary to return your vehicle for re-work? If yes, please explain. Example, there was paint overspray on the driver's side mirror.
    No


Customer Survey #2


  1. On a scale of 1-10, with 1 being lowest and 10 being highest, how would you rate your satisfaction with Patrick BMW Collision Repair quality?
    10 - Anna was fantastic to work with.

  2. On a scale of 1-10, with 1 being lowest and 10 being highest, how would you rate your satisfaction with the customer service you received from Patrick BMW Collision?
    10

  3. Was your vehicle ready when promised or early?
    Yes

  4. Did Patrick BMW Collision keep you informed during the entire process?
    Yes - Anna was great.

  5. On a scale of 1-10, with 1 being lowest and 10 being highest, how would you rate your satisfaction with the cleanliness of the vehicle when it was returned to you by Patrick BMW Collision?
    10

  6. On a scale of 1-10, with 1 being unlikely and 10 being very likely, how likely is it that you would recommend Patrick BMW Collision to a friend or colleague?
    9

  7. After the repair, was it necessary to return your vehicle for re-work? If yes, please explain. Example, there was paint overspray on the driver's side mirror.
    No


Customer Survey #3


  1. On a scale of 1-10, with 1 being lowest and 10 being highest, how would you rate your satisfaction with Patrick BMW Collision Repair quality?
    10

  2. On a scale of 1-10, with 1 being lowest and 10 being highest, how would you rate your satisfaction with the customer service you received from Patrick BMW Collision?
    10

  3. Was your vehicle ready when promised or early?
    Yes

  4. Did Patrick BMW Collision keep you informed during the entire process?
    Yes

  5. On a scale of 1-10, with 1 being lowest and 10 being highest, how would you rate your satisfaction with the cleanliness of the vehicle when it was returned to you by Patrick BMW Collision?
    10

  6. On a scale of 1-10, with 1 being unlikely and 10 being very likely, how likely is it that you would recommend Patrick BMW Collision to a friend or colleague?
    10

  7. After the repair, was it necessary to return your vehicle for re-work? If yes, please explain. Example, there was paint overspray on the driver's side mirror.
    Yes. My front license plate was to be put in place. When I went to get the car, I was late and the engineer was gone. So I took the car the next day. No issues at all.


Customer Survey #4


  1. On a scale of 1-10, with 1 being lowest and 10 being highest, how would you rate your satisfaction with Patrick BMW Collision Repair quality?
    10

  2. On a scale of 1-10, with 1 being lowest and 10 being highest, how would you rate your satisfaction with the customer service you received from Patrick BMW Collision?
    10

  3. Was your vehicle ready when promised or early?
    No - Never given a date..

  4. Did Patrick BMW Collision keep you informed during the entire process?
    No - Only when finished.

  5. On a scale of 1-10, with 1 being lowest and 10 being highest, how would you rate your satisfaction with the cleanliness of the vehicle when it was returned to you by Patrick BMW Collision?
    10

  6. On a scale of 1-10, with 1 being unlikely and 10 being very likely, how likely is it that you would recommend Patrick BMW Collision to a friend or colleague?
    10

  7. After the repair, was it necessary to return your vehicle for re-work? If yes, please explain. Example, there was paint overspray on the driver's side mirror.
    No


Customer Survey #5


  1. On a scale of 1-10, with 1 being lowest and 10 being highest, how would you rate your satisfaction with Patrick BMW Collision Repair quality?
    10

  2. On a scale of 1-10, with 1 being lowest and 10 being highest, how would you rate your satisfaction with the customer service you received from Patrick BMW Collision?
    10

  3. Was your vehicle ready when promised or early?
    Yes

  4. Did Patrick BMW Collision keep you informed during the entire process?
    Yes

  5. On a scale of 1-10, with 1 being lowest and 10 being highest, how would you rate your satisfaction with the cleanliness of the vehicle when it was returned to you by Patrick BMW Collision?
    10

  6. On a scale of 1-10, with 1 being unlikely and 10 being very likely, how likely is it that you would recommend Patrick BMW Collision to a friend or colleague?
    10

  7. After the repair, was it necessary to return your vehicle for re-work? If yes, please explain. Example, there was paint overspray on the driver's side mirror.
    Yes. The plastic panel under the hood had a crack in it.


Contact

Patrick Auto Body & Collision Center

  • SCHAUMBURG: (847) 230-8205
  • NAPERVILLE: (630) 300-5015

Schaumburg Collision Hours

  • Monday 8:00AM - 6:00PM
  • Tuesday 8:00AM - 6:00PM
  • Wednesday 8:00AM - 6:00PM
  • Thursday 8:00AM - 6:00PM
  • Friday 8:00AM - 6:00PM
  • Saturday Closed
  • Sunday Closed
See All Department Hours

Schaumburg Hours

  • Monday 8:00AM - 6:00PM
  • Tuesday 8:00AM - 6:00PM
  • Wednesday 8:00AM - 6:00PM
  • Thursday 8:00AM - 6:00PM
  • Friday 8:00AM - 6:00PM
  • Saturday Closed
  • Sunday Closed

Naperville Hours

  • Monday 7:30AM - 4:30PM
  • Tuesday 7:30AM - 4:30PM
  • Wednesday 7:30AM - 4:30PM
  • Thursday 7:30AM - 4:30PM
  • Friday 7:30AM - 4:30PM
  • Saturday Closed
  • Sunday Closed

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