Frequently Asked Questions


Patrick Auto Body and Collision

Patrick Auto Body and Collision Center has two locations: Schaumburg and Naperville. 

Schaumburg Collision Center 
534 Mall Drive Schaumburg, IL 60173 
(888) 314-9807 

Naperville Collision Center 
1559 W Ogden Avenue Naperville, IL 60540
(888) 310-9828

Our Naperville center is a satellite location used for estimates, drop-offs, and pickups located at the Jaguar Land Rover Naperville dealership. It is open from 8 am to 5 pm Monday through Friday. 
Each of our centers offers:
  • Collision repair for all makes/models
  • Free estimates
  • Free towing
  • Chicagoland auto body experts with extensive certification credentials
  • Climate-controlled drive through estimating bays
  • On-site appraisers
  • On-site rental car facility
  • Computer workstations for your convenience
  • Computerized paint color-matching system
Our services:
  • Auto detailing (full, exterior or interior)
  • Hail or storm damage repairs
  • Auto glass & windshield repair or replacements
  • Tire repair & replacement
  • Wheel repair & replacement
  • Door dings and paintless dent repair (aka PDR)
  • Headlamp restoration
  • Vehicle upholstery repair services
  • Window tinting
Yes! At Patrick Auto Body and Collision, we know that dealing with any car repairs involve more than just simply fixing the car. That's why we're pleased to offer 24-hr. towing to both of our shops in Schaumburg and Naperville, IL.

Most insurance companies will cover the cost to tow your vehicle.

We use two different 24-hr. towing companies to provide this service, depending on which of our collision centers is nearest to you. Please call the closest towing service below in order to get your vehicle towed to the correct location. 

Towing to our Schaumburg Location: Redmon's Towing 847-895-6162 

Towing to our Naperville Location: A-Excellence Towing 773-767-6940 

Yes. We make it easy for you to take photos of your vehicle and send them in for an online estimate. 

Click here to begin an online photo estimate. Enter your phone number and we'll send you a link that takes you through the process. There is also a QR code you can scan that will get you started. 
Our skilled appraisers will be able to identify all the damage caused by a collision and provide an estimate that should be very close to the final repair cost. Get someone who doesn't know what needs to be fixed, and the estimate may be lower but the appraisal won't cover everything needed to completely fix the car.

Even with an expert eye, some repairs won't be evident until work has begun. That's where the appraiser's skill really comes into play: they have to convince the insurance company that there was a reason the damage was missed the first time, and these new repairs need to be made to make the car roadworthy.
Your estimate will have a clear breakdown of all the work that needs to be performed on your vehicle and all the parts needed for the repairs. It will also include detailed costs as well as what your insurance will and will not cover.
You can start by obtaining an estimate from our online tool or by bringing your vehicle in for inspection. Once the estimate is done and you decide to use our services, we will work with your insurance agent to get your claim processed and get all repairs finished.
Simply put, We provide a full warranty on repair work. We back our words with a written guarantee of quality of workmanship.
Monday: 8:00AM - 6:00PM 

Tuesday: 8:00AM - 6:00PM 

Wednesday: 8:00AM - 6:00PM 

Thursday: 8:00AM - 6:00PM 

Friday: 8:00AM - 5:00PM 

Saturday: 9:00AM - 1:00PM

Sunday: Closed
Yes! Patrick Auto Body & Collision Auto repair shops are pleased to work directly with Enterprise Rent-A-Car. Once you bring your vehicle in for repairs, Patrick Auto Body & Collision Auto repair shops will help you schedule a rental if your vehicle is set to be worked on by us for an extended period of time.

Our highly-skilled team at Patrick Auto Body & Collision will help you easily schedule your Car Rental with Enterprise Rent-A-Car so you don't have to worry about transportation while your vehicle is in our shop. Let the team at both of our Chicago collision repair shops get you back on the road in no time. We have two locations conveniently located within the Chicagoland area, in Schaumburg and Naperville, ready to serve you. Give us a call today!
Patrick Auto Body & Collision Centers have special offers that can help keep more money in your pocket. 

Click here to check out all of the Patrick Auto Body & Collision Specials.
You can count on us and our trained experts who have been serving the Schaumburg area since 1995. 

Our teams of certified repair technicians specialize in restoring all auto makes and models. 

Regardless of the restoration or repairs, we recommend the use of Original Equipment Manufacturer (OEM) auto parts as well as the Celette Assembly Line Replication System (CALRS) to guarantee that your vehicle is like new again. You can easily schedule a FREE estimate of any repair needed. 

We work together with your insurance company to provide an estimate of repair(s) making the process simple.
No. You're not obligated to work with these recommended mechanics or body shops for your repairs. Your rights as a consumer allow you to choose your own repair facility, according to the National Association of Insurance Commissioners (NAIC).

Your insurance provider may suggest a shop to take your vehicle to, but they can't make you go there for the repair to be compensated. When you have work done, it's in your best interest to find a shop that has the knowledge and tools to do the repair right, not the one that will save the insurance company the most money.

If you want quality work when you have collision damage repaired, come to Patrick Auto Body and Collision. Our technicians are ASE certified, and our shop is I-CAR Gold Class Certified. That means our staff has the experience and the latest training to fix your car right the first time. We even have an appraiser on staff to get your car assessed and work approved by the insurance company so you can be back on the road as soon as possible! 

Since 1995, Patrick Auto Body and Collision has worked with all insurance companies to streamline repair and the payment process to reduce paperwork and time on your behalf. We have a positive reputation for precision quality and attentive customer service.
Manufacturers work directly with body shops and through associations like I-CAR to ensure technicians can bring vehicles back to their original specifications. When these repairs are done correctly, the vehicle has the same function, structural integrity and appearance as a vehicle that has not been involved in a collision.
First Steps
  • Check yourself for injuries and the well-being of your passengers
  • Get to safety and pull over and call 911
  • Wait for help
Exchange Information
  • Full name and contact information
  • Insurance company and policy number (Tip: Take a photo of the insurance card)
  • Driver's license and license plate number (Tip: Take a photo with your cell phone)
  • Type, color and model of vehicle (Tip: Take a photo of the vehicle registration card)
  • Location of accident
Document the accident
  • Identify the officers. Once the police arrive, get the name and badge number of all responding officers.
  • Get a copy. Ask the police officers present where you can obtain a copy of the accident report. Your insurer may ask for a copy of the report when you file a car insurance claim.
  • Take pictures. Document the accident thoroughly by taking pictures of your vehicle from different angles, showing the damage done to both cars. It might also be a good idea to take pictures of the other car's license plate. You may be able to share photos with your insurer during the claims process to help support your claim.
  • Take down names. Write down the names and addresses of all parties involved, including any passengers in the other vehicle.
  • Talk to witnesses. If there were any witnesses to the accident, take down their names and their contact information as well.
  • Get a Police Report. If necessary, report the accident to the DMV.
  • Notify your insurance company and start the claims process.
Don't Beat Yourself Up. Our team will walk you through the next steps and help arrange a rental car if needed and make the process easy as well as painless. You've been through enough!
When your car hits an obstacle, the impact goes through the entire vehicle, bending or breaking body panels, frame components, wheels, interior pieces and drivetrain parts. 

Here's an example: it may seem odd that Patrick Auto Body does wheel alignments, but it's a necessary part of collision repair because even a minor fender bender can affect the position of the suspension.
It's best to check with your insurance agent and refer to your policy to ensure you are paying the correct deductible. There are different deductibles on the same policy, so you want to make sure you have the correct information. You will pay your deductible after all repairs have been completed and you come to pick up your vehicle.
Typically a car is considered a "total loss" by the insurance company if the cost of repairs exceeds the vehicle's value. An almost new car has to be almost irreparable to meet these criteria, while an old luxury car can quickly meet this threshold due to high parts prices and low resale value.

As a member of the prestigious Patrick Dealer Group we can help you get into a new car if your insurance company does consider your car a total loss. Our dealerships feature hundreds of New, Certified Pre-Owned, and Used vehicles. Here are links to our dealerships:

Patrick BMW
Patrick MINI
Patrick Cadillac
Patrick Volvo Cars
Jaguar Naperville
Land Rover Naperville
Patrick Hyundai
Genesis of Schaumburg
You can make an insurance claim for damage you caused to your own car if you have collision and/or comprehensive coverage. Plus, our team can work with any insurance company to help minimum paperwork and time on your behalf.
We recommend calling your insurance agent first and detailing what happened. This includes taking pictures of the car and all areas of damage and concern. They will review the situation and then you can schedule an appointment with Patrick Auto Body and Collision to make all the repairs.

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