After each and every repair, Patrick Auto Body & Collision Center sends our customers brief surveys for them to complete in regard to their experiences with our repair facility. We also gather customer reviews from other sites. 

Take a look below to see what our customers have said about their experience with us!

Hear What Our Customers Have to Say About Patrick Auto Body & Collision...

"Car looks brand new again!"

Patrick has an awesome team that delivered my car looking brand new again after a tree fell on it. I would recommend them to anyone! Communication was excellent and they delivered the car sooner than expected even with all the Covid delays from the manufacturer. Thank you so much!
Karen Conner, Google

"Everything was perfect!"

Everything was perfect with bodywork and the timeliness. Would definitely recommend.
Jeffrey Klett, Google

"My car is like new!"

They fixed my car back to "like new." Basically, all I can ask!
Jack Reeves, Google

"2020 Cadillac XT5 Sport AWD"

  1. On a scale of 1-10, with 1 being the lowest and 10 being the highest, how would you rate your satisfaction with Patrick BMW Collision repair quality?
    10.

  2. On as scale of 1-10, with 1 being the lowest and 10 being the highest, how would you rate your satisfaction with the customer service you received from Patrick BMW Collision?
    10.

  3. Was your vehicle ready when promised or early?
    Yes.

  4. Did Patrick BMW Collision keep you informed during the entire process?
    Yes.

  5. On a scale of 1-10, with 1 being the lowest and 10 being the highest, how would you rate your satisfaction with the cleanliness of the vehicle when it was returned to you?
    10. 

  6. On a scale of 1-10, with 1 being unlikely and 10 being very likely, how likely is it that you would recommend Patrick BMW Collision to a friend or colleague?
    10.

  7. After the repair, was it necessary to return your vehicle for re-work? If yes, please explain. Example, there was paint overspray on the driver's side mirror.
    No.
Customer Survey

"2020 Lincoln Corsair Reserve"

  1. On a scale of 1-10, with 1 being the lowest and 10 being the highest, how would you rate your satisfaction with Patrick BMW Collision repair quality?
    10. Honest and didn't try to upsell. I will rcommend!

  2. On as scale of 1-10, with 1 being the lowest and 10 being the highest, how would you rate your satisfaction with the customer service you received from Patrick BMW Collision?
    10.

  3. Was your vehicle ready when promised or early?
    Yes. 

  4. Did Patrick BMW Collision keep you informed during the entire process?
    Yes. 

  5. On a scale of 1-10, with 1 being unlikely and 10 being very likely, how likely is it that you would recommend Patrick BMW Collision to a friend or colleague?
    10. 
Customer Survey

"2014 Cadillac ATS AWD"

  1. On a scale of 1-10, with 1 being the lowest and 10 being the highest, how would you rate your satisfaction with Patrick BMW Collision repair quality?
    10. Great body shop experience. Anna was so helpful, caring & informative. It was a pleasure doing business with Patrick.

  2. On as scale of 1-10, with 1 being the lowest and 10 being the highest, how would you rate your satisfaction with the customer service you received from Patrick BMW Collision?
    10.

  3. Was your vehicle ready when promised or early?
    Yes. When promised.

  4. Did Patrick BMW Collision keep you informed during the entire process?
    Yes. See previous comments.

  5. On a scale of 1-10, with 1 being the lowest and 10 being the highest, how would you rate your satisfaction with the cleanliness of the vehicle when it was returned to you?
    10.  It was perfect.

  6. On a scale of 1-10, with 1 being unlikely and 10 being very likely, how likely is it that you would recommend Patrick BMW Collision to a friend or colleague?
    10. I would only take my ATS to Patrick.

  7. After the repair, was it necessary to return your vehicle for re-work? If yes, please explain. Example, there was paint overspray on the driver's side mirror.
    No.
Customer Survey

"2015 BMW X3 xDrive28i AWD"

  1. On a scale of 1-10, with 1 being the lowest and 10 being the highest, how would you rate your satisfaction with Patrick BMW Collision repair quality?
    10. Anna Lynn is amazing!!

  2. On as scale of 1-10, with 1 being the lowest and 10 being the highest, how would you rate your satisfaction with the customer service you received from Patrick BMW Collision?
    10. Anna Lynn is amazing!! Always available via phone or email to answer questions/concerns. She is truly exceptional.

  3. Was your vehicle ready when promised or early?
    Yes.

  4. Did Patrick BMW Collision keep you informed during the entire process?
    Yes. Anna is amazing.

  5. On a scale of 1-10, with 1 being the lowest and 10 being the highest, how would you rate your satisfaction with the cleanliness of the vehicle when it was returned to you?
    10. 

  6. On a scale of 1-10, with 1 being unlikely and 10 being very likely, how likely is it that you would recommend Patrick BMW Collision to a friend or colleague?
    10.

  7. After the repair, was it necessary to return your vehicle for re-work? If yes, please explain. Example, there was paint overspray on the driver's side mirror.
    No. Just picked it up a few days ago, so not yet!!
Customer Survey

"2010 Volvo S80"

  1. On a scale of 1-10, with 1 being the lowest and 10 being the highest, how would you rate your satisfaction with Patrick BMW Collision repair quality?
    10.

  2. On as scale of 1-10, with 1 being the lowest and 10 being the highest, how would you rate your satisfaction with the customer service you received from Patrick BMW Collision?
    10.

  3. Was your vehicle ready when promised or early?
    Yes.

  4. Did Patrick BMW Collision keep you informed during the entire process?
    Yes.

  5. On a scale of 1-10, with 1 being the lowest and 10 being the highest, how would you rate your satisfaction with the cleanliness of the vehicle when it was returned to you?
    10.

  6. On a scale of 1-10, with 1 being unlikely and 10 being very likely, how likely is it that you would recommend Patrick BMW Collision to a friend or colleague?
    10.

  7. After the repair, was it necessary to return your vehicle for re-work? If yes, please explain. Example, there was paint overspray on the driver's side mirror.
    No.
Customer Survey

"2016 MINI Cooper"

  1. On a scale of 1-10, with 1 being the lowest and 10 being the highest, how would you rate your satisfaction with Patrick BMW Collision repair quality?
    10.

  2. On as scale of 1-10, with 1 being the lowest and 10 being the highest, how would you rate your satisfaction with the customer service you received from Patrick BMW Collision?
    10.

  3. Was your vehicle ready when promised or early?
    Yes.

  4. Did Patrick BMW Collision keep you informed during the entire process?
    Yes.

  5. On a scale of 1-10, with 1 being the lowest and 10 being the highest, how would you rate your satisfaction with the cleanliness of the vehicle when it was returned to you?
    10.

  6. On a scale of 1-10, with 1 being unlikely and 10 being very likely, how likely is it that you would recommend Patrick BMW Collision to a friend or colleague?
    10.

  7. After the repair, was it necessary to return your vehicle for re-work? If yes, please explain. Example, there was paint overspray on the driver's side mirror.
    No.
Customer Review

"2020 Cadillac Escalade Premium"

  1. On a scale of 1-10, with 1 being the lowest and 10 being the highest, how would you rate your satisfaction with Patrick BMW Collision repair quality?
    10. Great crew, well done.

  2. On as scale of 1-10, with 1 being the lowest and 10 being the highest, how would you rate your satisfaction with the customer service you received from Patrick BMW Collision?
    10. Great.

  3. Was your vehicle ready when promised or early?
    Yes.

  4. Did Patrick BMW Collision keep you informed during the entire process?
    Yes. Top notch, Tim Odachowski.

  5. On a scale of 1-10, with 1 being the lowest and 10 being the highest, how would you rate your satisfaction with the cleanliness of the vehicle when it was returned to you?
    10.

  6. On a scale of 1-10, with 1 being unlikely and 10 being very likely, how likely is it that you would recommend Patrick BMW Collision to a friend or colleague?
    10.

  7. After the repair, was it necessary to return your vehicle for re-work? If yes, please explain. Example, there was paint overspray on the driver's side mirror.
    No.
Customer Survey
Schaumburg Collision Center
    (888) 314-9807

Schaumburg Hours

  • Monday 8:00AM - 6:00PM
  • Tuesday 8:00AM - 6:00PM
  • Wednesday 8:00AM - 6:00PM
  • Thursday 8:00AM - 6:00PM
  • Friday 8:00AM - 6:00PM
  • Saturday Closed
  • Sunday Closed
See All Department Hours

Schaumburg Hours

  • Monday 8:00AM - 6:00PM
  • Tuesday 8:00AM - 6:00PM
  • Wednesday 8:00AM - 6:00PM
  • Thursday 8:00AM - 6:00PM
  • Friday 8:00AM - 6:00PM
  • Saturday Closed
  • Sunday Closed

Naperville Hours

  • Monday 7:30AM - 4:30PM
  • Tuesday 7:30AM - 4:30PM
  • Wednesday 7:30AM - 4:30PM
  • Thursday 7:30AM - 4:30PM
  • Friday 7:30AM - 4:30PM
  • Saturday Closed
  • Sunday Closed
Naperville Collision Center
    (888) 310-9828

Naperville Hours

  • Monday 7:30AM - 4:30PM
  • Tuesday 7:30AM - 4:30PM
  • Wednesday 7:30AM - 4:30PM
  • Thursday 7:30AM - 4:30PM
  • Friday 7:30AM - 4:30PM
  • Saturday Closed
  • Sunday Closed
See All Department Hours