After each and every repair, Patrick Auto Body & Collision Center sends our customers brief surveys for them to complete in regards to their experiences with our repair facility.

Take a look below to see what our customers have said about their experience with us.

Hear What Our Customers Have to Say About Patrick Auto Body & Collision...

"2020 Cadillac XT5 Sport AWD"

  1. On a scale of 1-10, with 1 being the lowest and 10 being the highest, how would you rate your satisfaction with Patrick BMW Collision repair quality?
    10.

  2. On as scale of 1-10, with 1 being the lowest and 10 being the highest, how would you rate your satisfaction with the customer service you received from Patrick BMW Collision?
    10.

  3. Was your vehicle ready when promised or early?
    Yes.

  4. Did Patrick BMW Collision keep you informed during the entire process?
    Yes.

  5. On a scale of 1-10, with 1 being the lowest and 10 being the highest, how would you rate your satisfaction with the cleanliness of the vehicle when it was returned to you?
    10. 

  6. On a scale of 1-10, with 1 being unlikely and 10 being very likely, how likely is it that you would recommend Patrick BMW Collision to a friend or colleague?
    10.

  7. After the repair, was it necessary to return your vehicle for re-work? If yes, please explain. Example, there was paint overspray on the driver's side mirror.
    No.
Customer Survey

"2020 Lincoln Corsair Reserve"

  1. On a scale of 1-10, with 1 being the lowest and 10 being the highest, how would you rate your satisfaction with Patrick BMW Collision repair quality?
    10. Honest and didn't try to upsell. I will rcommend!

  2. On as scale of 1-10, with 1 being the lowest and 10 being the highest, how would you rate your satisfaction with the customer service you received from Patrick BMW Collision?
    10.

  3. Was your vehicle ready when promised or early?
    Yes. 

  4. Did Patrick BMW Collision keep you informed during the entire process?
    Yes. 

  5. On a scale of 1-10, with 1 being unlikely and 10 being very likely, how likely is it that you would recommend Patrick BMW Collision to a friend or colleague?
    10. 
Customer Survey

"2014 Cadillac ATS AWD"

  1. On a scale of 1-10, with 1 being the lowest and 10 being the highest, how would you rate your satisfaction with Patrick BMW Collision repair quality?
    10. Great body shop experience. Anna was so helpful, caring & informative. It was a pleasure doing business with Patrick.

  2. On as scale of 1-10, with 1 being the lowest and 10 being the highest, how would you rate your satisfaction with the customer service you received from Patrick BMW Collision?
    10.

  3. Was your vehicle ready when promised or early?
    Yes. When promised.

  4. Did Patrick BMW Collision keep you informed during the entire process?
    Yes. See previous comments.

  5. On a scale of 1-10, with 1 being the lowest and 10 being the highest, how would you rate your satisfaction with the cleanliness of the vehicle when it was returned to you?
    10.  It was perfect.

  6. On a scale of 1-10, with 1 being unlikely and 10 being very likely, how likely is it that you would recommend Patrick BMW Collision to a friend or colleague?
    10. I would only take my ATS to Patrick.

  7. After the repair, was it necessary to return your vehicle for re-work? If yes, please explain. Example, there was paint overspray on the driver's side mirror.
    No.
Customer Survey

"2015 BMW X3 xDrive28i AWD"

  1. On a scale of 1-10, with 1 being the lowest and 10 being the highest, how would you rate your satisfaction with Patrick BMW Collision repair quality?
    10. Anna Lynn is amazing!!

  2. On as scale of 1-10, with 1 being the lowest and 10 being the highest, how would you rate your satisfaction with the customer service you received from Patrick BMW Collision?
    10. Anna Lynn is amazing!! Always available via phone or email to answer questions/concerns. She is truly exceptional.

  3. Was your vehicle ready when promised or early?
    Yes.

  4. Did Patrick BMW Collision keep you informed during the entire process?
    Yes. Anna is amazing.

  5. On a scale of 1-10, with 1 being the lowest and 10 being the highest, how would you rate your satisfaction with the cleanliness of the vehicle when it was returned to you?
    10. 

  6. On a scale of 1-10, with 1 being unlikely and 10 being very likely, how likely is it that you would recommend Patrick BMW Collision to a friend or colleague?
    10.

  7. After the repair, was it necessary to return your vehicle for re-work? If yes, please explain. Example, there was paint overspray on the driver's side mirror.
    No. Just picked it up a few days ago, so not yet!!
Customer Survey

"2020 Cadillac Escalade Premium"

  1. On a scale of 1-10, with 1 being the lowest and 10 being the highest, how would you rate your satisfaction with Patrick BMW Collision repair quality?
    10. Great crew, well done.

  2. On as scale of 1-10, with 1 being the lowest and 10 being the highest, how would you rate your satisfaction with the customer service you received from Patrick BMW Collision?
    10. Great.

  3. Was your vehicle ready when promised or early?
    Yes.

  4. Did Patrick BMW Collision keep you informed during the entire process?
    Yes. Top notch, Tim Odachowski.

  5. On a scale of 1-10, with 1 being the lowest and 10 being the highest, how would you rate your satisfaction with the cleanliness of the vehicle when it was returned to you?
    10.

  6. On a scale of 1-10, with 1 being unlikely and 10 being very likely, how likely is it that you would recommend Patrick BMW Collision to a friend or colleague?
    10.

  7. After the repair, was it necessary to return your vehicle for re-work? If yes, please explain. Example, there was paint overspray on the driver's side mirror.
    No.
Customer Survey

"2016 Toyota RAV4"

  1. On a scale of 1-10, with 1 being the lowest and 10 being the highest, how would you rate your satisfaction with Patrick BMW Collision repair quality?
    10. Wonderful quality! Thank you!

  2. On as scale of 1-10, with 1 being the lowest and 10 being the highest, how would you rate your satisfaction with the customer service you received from Patrick BMW Collision?
    10. Perfect!

  3. Was your vehicle ready when promised or early?
    Yes. On time or actually before. Thank you!

  4. Did Patrick BMW Collision keep you informed during the entire process?
    Yes. Received many calls and updates. Thank you!

  5. On a scale of 1-10, with 1 being the lowest and 10 being the highest, how would you rate your satisfaction with the cleanliness of the vehicle when it was returned to you?
    10. Very clean! Thank you!

  6. On a scale of 1-10, with 1 being unlikely and 10 being very likely, how likely is it that you would recommend Patrick BMW Collision to a friend or colleague?
    10. Will recommend to everyone!

  7. After the repair, was it necessary to return your vehicle for re-work? If yes, please explain. Example, there was paint overspray on the driver's side mirror.
    No. I asked for some courtesy touch ups of rock-chips and my request was accommodated. Thank you!
Customer Survey

"2010 Volvo S80"

  1. On a scale of 1-10, with 1 being the lowest and 10 being the highest, how would you rate your satisfaction with Patrick BMW Collision repair quality?
    10.

  2. On as scale of 1-10, with 1 being the lowest and 10 being the highest, how would you rate your satisfaction with the customer service you received from Patrick BMW Collision?
    10.

  3. Was your vehicle ready when promised or early?
    Yes.

  4. Did Patrick BMW Collision keep you informed during the entire process?
    Yes.

  5. On a scale of 1-10, with 1 being the lowest and 10 being the highest, how would you rate your satisfaction with the cleanliness of the vehicle when it was returned to you?
    10.

  6. On a scale of 1-10, with 1 being unlikely and 10 being very likely, how likely is it that you would recommend Patrick BMW Collision to a friend or colleague?
    10.

  7. After the repair, was it necessary to return your vehicle for re-work? If yes, please explain. Example, there was paint overspray on the driver's side mirror.
    No.
Customer Survey

"2019 BMW X3 xDrive30i"

  1. On a scale of 1-10, with 1 being the lowest and 10 being the highest, how would you rate your satisfaction with Patrick BMW Collision repair quality?
    9. So far so good. Anna is a great gal. She knows what she is doing. I believe the car is fixed correctly - that's very important. And one thing that I noticed is that the car was washed and cleaned shined nicely, but I noticed that the body shop dust was left behind in the car, hence I like to give 9 instead of 10. Thank you.

  2. Using the same scale, how would you rate your satisfaction with the customer service you received from the repair shop's personnel?
    9.

  3. Was your vehicle ready either before, or when it was promised, by the repair shop?
    Yes.

  4. Did the shop keep you adequately informed during the repair process?
    Yes.

  5. After the repair, was your vehicle clean when it was returned?
    Yes. But there was shop dust in the car - like on the trunk partition and sides - it was a lot of dust, which I had to clean afterwards.

  6. On a scale of 1-10, with 1 being unlikely and 10 being very likely, how likely is it that you would recommend Patrick BMW Collision to a friend or colleague?
    10.

  7. Did you have to return your vehicle to the repair shop for any additional work after the initial repair work was completed on your vehicle?
    No.
Customer Survey

"2017 BMW 5 Series 530i"

  1. On a scale of 1-10, with 1 being the lowest and 10 being the highest, how would you rate your satisfaction with Patrick BMW Collision repair quality?
    10.

  2. On as scale of 1-10, with 1 being the lowest and 10 being the highest, how would you rate your satisfaction with the customer service you received from Patrick BMW Collision?
    10.

  3. Was your vehicle ready when promised or early?
    Yes.

  4. Did Patrick BMW Collision keep you informed during the entire process?
    Yes.

  5. On a scale of 1-10, with 1 being the lowest and 10 being the highest, how would you rate your satisfaction with the cleanliness of the vehicle when it was returned to you?
    10.

  6. On a scale of 1-10, with 1 being unlikely and 10 being very likely, how likely is it that you would recommend Patrick BMW Collision to a friend or colleague?
    10.

  7. After the repair, was it necessary to return your vehicle for re-work? If yes, please explain. Example, there was paint overspray on the driver's side mirror.
    No.
Customer Survey

"2018 Honda Accord Sedan LX"

  1. On a scale of 1-10, with 1 being the lowest and 10 being the highest, how would you rate your satisfaction with Patrick BMW Collision repair quality?
    10. My car was cleaned up real good.

  2. On as scale of 1-10, with 1 being the lowest and 10 being the highest, how would you rate your satisfaction with the customer service you received from Patrick BMW Collision?
    10.

  3. Was your vehicle ready when promised or early?
    No.

  4. Did Patrick BMW Collision keep you informed during the entire process?
    Yes.

  5. On a scale of 1-10, with 1 being the lowest and 10 being the highest, how would you rate your satisfaction with the cleanliness of the vehicle when it was returned to you?
    10.

  6. On a scale of 1-10, with 1 being unlikely and 10 being very likely, how likely is it that you would recommend Patrick BMW Collision to a friend or colleague?
    10.

  7. After the repair, was it necessary to return your vehicle for re-work? If yes, please explain. Example, there was paint overspray on the driver's side mirror.
    No.
Customer Survey
Schaumburg Collision Center
    (888) 314-9807

Schaumburg Hours

  • Monday 8:00AM - 6:00PM
  • Tuesday 8:00AM - 6:00PM
  • Wednesday 8:00AM - 6:00PM
  • Thursday 8:00AM - 6:00PM
  • Friday 8:00AM - 6:00PM
  • Saturday Closed
  • Sunday Closed
See All Department Hours

Schaumburg Hours

  • Monday 8:00AM - 6:00PM
  • Tuesday 8:00AM - 6:00PM
  • Wednesday 8:00AM - 6:00PM
  • Thursday 8:00AM - 6:00PM
  • Friday 8:00AM - 6:00PM
  • Saturday Closed
  • Sunday Closed

Naperville Hours

  • Monday 7:30AM - 4:30PM
  • Tuesday 7:30AM - 4:30PM
  • Wednesday 7:30AM - 4:30PM
  • Thursday 7:30AM - 4:30PM
  • Friday 7:30AM - 4:30PM
  • Saturday Closed
  • Sunday Closed
Naperville Collision Center
    (888) 310-9828

Naperville Hours

  • Monday 7:30AM - 4:30PM
  • Tuesday 7:30AM - 4:30PM
  • Wednesday 7:30AM - 4:30PM
  • Thursday 7:30AM - 4:30PM
  • Friday 7:30AM - 4:30PM
  • Saturday Closed
  • Sunday Closed
See All Department Hours