Patrick BMW Collision Center Manager Uses
CCC ONE® Three Different Ways
Date: October 2019
Written By: Autobody News StaffTrent Jensen, the shop manager at Patrick BMW Collision Center in Schaumburg, IL, located 32 miles outside of Chicago, surely has no issues when it comes to multi-tasking. In addition to managing a crew of 22 collision professionals that repair approximately 220 cars every month, Jensen is an I-CAR instructor and teaches a series of Continued Education (CE) classes for insurance adjustors year round.
Jensen uses CCC ONE® in three ways--to keep his shop running on all cylinders, as well as to educate techs and insurance adjustors in his classrooms.
Patrick BMW Collision Center (a part of the Patrick Dealer Group) is fully geared for aluminum repairs and certified to fix BMWs, MINIs, Cadillacs, Volvos, Jaguars, Land Rovers, Hyundais, and Genesis. If any Patrick Dealer sells a nameplate, they're able to fix it along with any brand that comes their way.
Jensen, 55, is grateful for the new technology that makes his job easier and his crew more efficient. Things were not that way when he entered the industry at age 25, he said. "My father-in-law had a body shop and one day he offered me a job as an estimator. Back then, we had to write all of the estimates by hand, which was difficult and time consuming."
One piece of modern technology Jensen and his crew rely on every day is CCC ONE®. Jensen said CCC ONE® is great, because of it's capabilities--managing parts electronically and automating the entire procurement and tracking processes from start to finish. The crew at Patrick BMW Collision Center is able to receive live quotes, purchase parts on the spot and receive electronic invoices through CCC ONE® seamlessly.
In a high-production environment, CCC ONE® is like an additional employee who works quickly and is smart, Jensen said. "It allows us to save at least 15 hours every week and eliminate errors that we used to encounter. With so many jobs and the associated parts, it's a huge undertaking and that's why we need to get the right part the first time. One missing part or inaccurate order can set us back several days. With CCC ONE®, we get direct access to our parts suppliers, and can automatically apply our supplier's preferences and do the quotes or parts orders the way our insurance partners want."
When orders are confirmed, supplier invoices flow back through the CCC® Repair Workflow management system, which completely strips out the need for manually entering any data on the back-end, Jensen explained. "If we can avoid inputting parts numbers, that is important, because that's when mistakes can happen. With CCC ONE®, everything is organized and it's easy to navigate through. To get into another program, we do it tab-to-tab, which saves time."
Patrick BMW Collision Center uses literally every capability featured in CCC ONE.
