If you would like to find out more information, please contact Anna Lynn at alynn@patrickcars.com or call 847-605-4050.



For customers who need vehicle repairs, please visit one of our two repair facilities:

 Patrick Collision Naperville
1559 W Ogden Avenue
Naperville, IL 60540
Patrick Collision Schaumburg
534 Mall Drive
Schaumburg, IL 60173
 

Session 1: Automotive Glass Claims Process for Insurers
Course #: 6000019672
Instructor: Trent Jensen
When: Tuesday, December 10, 2019 | 9am - 12pm 
Credit Hours: 3

Light breakfast will be served.
Objective: Provide agent and/or adjustor with a more complete understanding of the Auto Glass Replacement and Repair claim process.

 By understanding the contribution of the auto glass to occupant safety, the insurer can accurately inform, assist and protect the policyholder through the claim process. Glass repair claims are the most frequent an agent will encounter so this class addresses how insured's claims are processed from submission to fulfillment. By providing the agent a proper understanding of the procedures, legalities and policies; they can better advise their customers to ensure that their safety is not compromised. This will also assist them in evaluating if proper repair have been made to their vehicle and if not; what their rights are and who to contact.

Location:
        Patrick BMW Collision Center
                     534 Mall Drive
               Schaumburg, IL 60173


Session 2: Introduction to Ethical Case Studies
Instructor: Trent Jensen
When: Tuesday, December 10, 2019 | 12:30pm - 3:30pm
Credit Hours: 3

Light lunch will be served.
Objective: To give the agent an interactive course that reinforces the importance of ethics within the insurance profession, while identifying core values and principles.


The primary course objective is to give the agent an interactive course that reinforces the importance of ethics within the insurance profession while identifying core values and principles (honesty, integrity, serving the client's needs, obeying the law and showing car and respect for others) that impact an agent's ethical decision making process. Working on case studies in small groups and as a class, agents will engage in moral deliberation about ethical situations that can occur within an industry. In addition to learning through lecture and presentation, agents will gain knowledge from other's experience and perceptions as they work through unique and challenging case studies. Practicing ethical logic through utilization of a four-step moral reasoning process, agents will improve their performance as they face real ethical situations throughout their career.

Location:
        Patrick BMW Collision Center
                     534 Mall Drive
               Schaumburg, IL 60173


Contact

Patrick Collision Center

534 Mall Drive
Directions Schaumburg, IL 60173

  • Service: (847) 230-8205

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